Imagine starting each day surrounded by breathtaking mountain views in a community driven by adventure and genuine connections. As the Employee Housing Manager at Sun Peaks, you’ll do more than manage staff housing properties; you’ll create a welcoming home for the vibrant team members who make our resort extraordinary.

In this dynamic role, you’ll play a crucial part in the employee experience, ensuring staff feel valued, comfortable, and supported. Through efficient housing operations, engaging resident events, and exceptional service, you’ll foster an environment where employees can thrive and deliver world-class guest experiences while embracing all that Sun Peaks has to offer.

Compensation Information: $56,000 per annum

Physical Requirement: Medium; work activities involve handling loads up to 20kg; predominantly in an indoor setting.

This job position requires physical presence at the designated location.

The perks and benefits you’ll get to enjoy:

• Winter/Summer Season Lift, Trail and Golf passes
• Initial entitlement to three weeks of paid vacation
• Benefits plan and additional wellness components, including Health Spending Account and EFAP
• Participation in our RRSP and matching DPSP programs
• Company supported training and professional development opportunities
• Dining discounts within our hotel & Resort-owned outlets
• Retail discounts in our Resort-owned outlets
• Friends and family rates at the Sun Peaks Grand Hotel
• Reciprocal programs with partnering ski areas & hotels
• Eligibility for our ‘Pay for Performance’ incentive bonus program (after qualifying period), awarded to top performers

Skills you bring with you:

• 3+ years of experience in property management, hotel booking/reservations, customer service, or guest relations.
• Strong interpersonal and customer service skills with the ability to work collaboratively across multiple teams.
• Well-organized with the ability to multitask in a fast-paced resort environment.
• Effective written communication and documentation skills.
• Proficiency in Microsoft Office and basic Excel.
• Valid BC Driver’s License.
• A developing level of financial understanding and ability to interpret financial statements.

Primary Responsibilities:

1. Housing Operations & Daily Administration

• Manage all check-ins, check-outs, housing policies, communications, and administrative processes for staff housing.
• Allocate rooms and coordinate floor plans in collaboration with the HR team to match staffing requirements.
• Provide ongoing communication and support to residents, ensuring clarity of expectations and quick resolution of housing-related issues.
• Purchase and manage linen and supply inventory.
• Chair and Coordinate weekly Staff Housing Committee meetings to present occupancy updates and discuss issues requiring collective input.

2. Cross-Department Collaboration

• Work closely with HR, Maintenance, IT, Payroll, Facilities, and department managers to ensure a healthy, supportive living environment for all staff.
• Coordinate maintenance, cleaning, and inspections with the Caretaker team and Facilities to ensure units remain safe, functional, and move-in ready.
• Provide clear and timely housing availability updates to HR and hiring managers.

3. Resident Relations & Conduct Management

• Foster a friendly, supportive housing community that reflects Sun Peaks’ culture and standards of service.
• Address resident concerns, document incidents, and escalate issues for remediation when necessary.
• When appropriate, follow through on corrective actions, including policy enforcement or evictions.

4. Housing Inventory, Data, & Reporting

• Maintain accurate records of occupancy, housing inventory, and resident movements.
• Track and maintain spreadsheets, documentation, and property data to support operational planning.
• Provide weekly occupancy and housing status updates to leadership.

5. Financial & Lease Administration

• Assist with lease documentation, deposits, fees, and payroll deductions as applicable.
• Support housing budget oversight, reporting maintenance costs or capital needs where relevant.

4. Hiring & Training

• Own the initial new hire training as well as developing and refreshing training materials to support.
• Identify the ongoing development needs of team members, including feedback, coaching, mentoring, and other support and resources to help improve knowledge, skills and performance.
• Support annual performance evaluations for all team members.
• Seeks opportunities for cross-training among other departments.

Why join us?

We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.

Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values.

No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.

We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.

We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.

Apply Now (copy & paste the link into a new browser): https://sunpeaks.clearcompany.com/careers/jobs/1299349a-30b2-3892-d5c1-8aff69264f00/apply?source=3669195-CS-58771