Are you passionate about proper boot fit and alignment? Want everyone's feet to feel as good as yours? As a Boot Fitter at Elevation, you’ll play a key role in providing guests with a personalized and comfortable ski experience while contributing to a vibrant and energetic work environment. Your expertise will allow you to assess, recommend, and custom-fit ski boots tailored to each guest’s unique physiology and skiing style. By combining technical skills with outstanding customer service, you'll help create memorable experiences for our guests while supporting a positive and rewarding workplace. If you’re passionate about skiing and love working with people, this role offers the perfect balance of craftsmanship and guest interaction.

Compensation Information:

$23.00 per hour

Physical Requirement:

Light, work activities involve handling loads between 5 kg and 10 kg. Predominantly in an indoor setting.

This job position requires physical presence at the designated location.

Accountabilities:

• Working at Elevation with duties which include but are not limited to – outfitting guests with rental equipment, selling products and effectively displaying merchandise
• Create an atmosphere for guests and co-workers that is safe, positive, rewarding and fun, while ensuring we meet or exceed company and departmental goals
• Carry out full assessments on guests looking to purchase new boots and those who require
• alterations to their existing boots, including but not limited to – analyzing a guest’s feet,
• physiology and skiing style
• Make informed selections of the appropriate boots, insoles or alterations for the customer
• based on the assessment process
• Efficiently carry out recommendations while communicating the fitting process to guests,
• ensuring they understand the sensations and requirements of a good fit
• Effective utilization of boot fitting parts and tools to adjust and modify a guest’s boots,
• insoles or liners, including but not limited to – foam, lifts, brannocks, shell spreaders,
• punches, ovens and grinders
• Organize and maintain inventory of boot fitting tools and supplies, coordinating with management on orders as required
• Assist management in training staff on boot-fitting tools, parts and techniques

Ideal Candidate:

• Minimum 3 years’ experience in ski retail operations, with at least 1 year spent boot fitting
• Extensive knowledge of ski boot technology, fit, and boot fitting techniques
• Experience with inventory management and computerized Point of Sale (POS) systems
• Organized, with outstanding verbal and written communication skills
• Confident and self-motivated
• Strong commitment to excellent customer service (external and internal customers)
• Able to work independently and as part of a team in a fast-paced work environment
• Able to always maintain a cheerful and outgoing attitude
• A passion for skiing/snowboarding and the outdoors

Why join us?

We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.

Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values.

No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.

The perks and benefits you’ll get to enjoy:

• Winter/Summer Season Lift, Trail and Golf passes (varies by position)
• Access to our Employee and Family Assistance Program
• Dining discounts within our hotel & Resort-owned outlets
• Retail discounts in our Resort-owned outlets
• Friends and family rates at the Sun Peaks Grand Hotel
• Reciprocal programs with partnering ski areas & hotels

We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.

We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.

This role is eligible for an incentive for successful applicants to receive $1 per hour worked based on completion of a full winter season contract. Conditions apply to this incentive and will be shared during the interview and onboarding.