Does skiing, snowboarding, snowshoeing or fat biking sound interesting to you? You can do all this and more in your free time as a part of our Guest Services department. We are seeking to recruit a diverse team with varying time commitments. We can offer full-time or part-time shifts with seasonal or long-term employment and varying benefits. If this sounds like a great workplace, fill out an application today to work, live and play where you belong.

Compensation Information:

$18.75 per hour

Physical Requirement:

Light, work activities involve handling loads of 5 kg but less than 10 kg; Predominately in an indoor setting.

Accountabilities:

• Working closely and following the direction of the Access Audit Supervisor

• Daily monitoring of Lift Ticket and Season Pass Access, Auditing, resolving issues in a timely and efficient manner
• Balancing daily usage and auditing reports
• Demonstrates a commitment to exceed the customer’s expectations
• Highly organized and efficient in the work place
• Follows company policies and procedures at all times
• Operate according to code of conduct and values statement of Sun Peaks Resort LLP
• Attend all SPRLLP sponsored scheduled orientation & training programs
• Duties as required to ensure successful operation of the department including support of other departments and special promotions

Ideal Candidate:

• Highly developed guest relations skills
• Self-motivated and organized with the ability to work responsibly and independently
• Strong computer skills, POS, RTP and RFID experience beneficial
• Dependable, reliable, and punctual team player
• A good knowledge of the regional area and /or willingness to learn
• Strong attention to detail with the ability to multi-task and work to tight timelines
• Completion of Criminal Record Check
• Comply with all Sun Peaks Resort LLP Policies
• Follow procedures for maintaining privacy and confidentiality of resort staff and guests

Why join us?

We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.

Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values.

No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.

The perks and benefits you’ll get to enjoy:

• Winter/Summer Season Lift, Trail and Golf passes (varies by position)
• Access to our Employee and Family Assistance Program
• Dining discounts within our hotel & Resort-owned outlets
• Retail discounts in our Resort-owned outlets
• Friends and family rates at the Sun Peaks Grand Hotel
• Reciprocal programs with partnering ski areas & hotels

We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.

We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.

This role is eligible for an incentive for successful applicants to receive $1 per hour worked based on completion of a full winter season contract. Conditions apply to this incentive and will be shared during the interview and onboarding.