Does skiing, snowboarding, snowshoeing or fat biking sound interesting to you? You can do all this and more in your free time as a part of our Guest Services department. We are seeking to recruit a diverse team with varying time commitments. We can offer full-time shifts with seasonal or long-term employment and varied benefits. If this sounds like a great workplace, fill out an application today to work, live and play where you belong.

Compensation Information: $22.45 per hour

Physical Requirement: Light; work activities involve handling loads up to 10kg; predominantly in an indoor setting.

This job position requires physical presence at the designated location.

The perks and benefits you’ll get to enjoy:

• Winter/Summer Season Lift, Trail and Golf passes (varies by position)
• Access to our Employee and Family Assistance Program
• Dining discounts within our hotel & Resort-owned outlets
• Retail discounts in our Resort-owned outlets
• Friends and family rates at the Sun Peaks Grand Hotel
• Reciprocal programs with partnering ski areas & hotels

This role is eligible for an incentive for successful applicants to receive $1 per hour worked based on completion of a full winter season contract. Conditions apply to this incentive and will be shared during the interview and onboarding.

Skills you bring with you:

• Proficient in English, with excellent verbal and written communication skills.
• Strong computer skills, including proficiency in Microsoft Word, Excel, and Outlook.
• Highly developed guest service skills, with the ability to assess guest needs and promote resort products and services.
• Friendly, patient, and professional when interacting with a diverse range of guests and colleagues.
• Self-motivated, dependable, and detail-oriented, with the ability to work effectively both independently and within a team environment.
• Strong interpersonal skills, with the ability to lead by example, foster teamwork, and support colleagues in delivering exceptional guest service.
• Respectful, reliable, and punctual team player.
• Organized and able to manage multiple tasks while meeting deadlines and working under pressure.
• Ability to remain calm and professional when responding to challenges or resolving guest concerns.
• Good knowledge of workplace safety practices, including current WorkSafe BC standards.
• Strong cash-handling skills and attention to transactional accuracy.
• Familiarity with the local resort and surrounding area, or a willingness to actively learn and share that knowledge.

Preferred Experience:

• Previous experience using RTP Point of Sale system.
• Experience working in the mountain resort industry, including completion of a full season at a ski resort.
• Experience acting as a shift lead or providing operational support to a team is considered an asset.
• Post-secondary education in a related field is considered an asset.
• Previous experience selling ski resort products, rentals, and activities.
• Customer service or sales training, or equivalent experience in a high-volume guest service environment.
• Demonstrated experience managing cash transactions, reconciling sales and performing daily cash-outs.

Primary Responsibilities:

• Provide operational support for Guest Services desks across all resort locations, including the Call Centre, East Village Centre and Ticket Windows.
• Ensure the completion of daily opening and closing procedures and assist with shift coverage to support adequate staffing for breaks and lunches.
• Assist with staff training, onboarding, and ongoing support to maintain service standards.
• Serve as a role model for the front-line team members by demonstrating professionalism, teamwork and a commitment to service excellence on every shift.
• Provide guidance and support to front-line team members by assisting with questions, resolving operational issues, and promoting consistent service standards.
• Act as the operational lead during assigned East Village Centre shifts, overseeing daily operations, ensuring Nordic rental equipment is properly maintained, and coordinating the waxing of rental skis.
• Maintain organized and efficient work processes, including managing email folders and ensuring follow-ups are tracked and assigned appropriately.
• Ensure the Guest Services Online Chatbot is actively monitored, report any issues or inaccurate information to Guest Services Supervisors, and assist guests directly when required.
• Support a safe and respectful environment for both guests and employees by following and promoting company policies and procedures.
• Serve as the communication liaison between front-line staff and Guest Services Supervisors.
• Support consistent communication across the team by confirming weekly updates are reviewed by all staff and providing feedback or suggestions for additional topics as needed.
• Deliver outstanding guest experiences by providing efficient, courteous, and knowledgeable service across all communication channels while promoting resort products and services.
• Accurately process transactions using the RTP POS system, including handling cash, managing floats and balancing sales to system reports.
• Ensure sales accuracy across all products, including verifying guest eligibility for passes and ticket types.
• Coordinate with other departments to support successful delivery of events and activities.
• Perform general cleaning and upkeep of the Guest Services office, personal workstations and common areas.

Why join us?

We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.

Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values.

No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.

We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.

We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.

Apply Now (copy and paste the link into a new browser): https://sunpeaks.clearcompany.com/careers/jobs/9485483b-ee1d-d6ef-5d35-b9281e4e598d/apply?source=3767299-CS-58771