The Employee Experience Director is a key member of the Sun Peaks Resort/Sun Peaks Grand Hotel leadership team, reporting to the Chief People and Culture Officer. This role has primary responsibility for the strategic oversight of our people programs and practices as they relate to sourcing, recruitment, performance, retention and engagement, and other aspects of the employee experience. The incumbent will lead the Employee Experience team and champion best people practices aligned with our industry needs.
The role is best suited to an experienced HR professional, looking for career progression and the opportunity to both inform, operationalize and report on best people practices in a fast-paced environment with a highly seasonal workforce. Given our unique environment, this role brings with it the opportunity to be part of team located in Canada’s second largest ski area, within British Columbia, and take advantage of the wonderful year-round mountain playground available in the resort.
Compensation Information:
$110,000 - $120,000 per annum
Physical Requirement:
Light, work activities involve handling loads of 5 kg but less than 10 kg. Predominantly in an indoor setting.
This job position requires physical presence at the designated location.
Accountabilities:
- Inform and oversee sourcing, recruitment and selection, and onboarding processes and recruitment marketing strategy to attract the right people to our organization
- Oversee the maintenance, development and on-going compliance of HR policies, procedures, programs and documentation across the employee lifecycle, to reflect current legal and WSBC requirements, as well as best practices.
- Lead Employee Experience team, with a focus on continuous improvement, development, coaching and mentoring
- Represent and champion employee experience at leadership meetings, providing updates on key initiatives and external trends as well as bring thought leadership to discussions impacting employees/company culture
- Research and share best practices, trends and developments as they relate to industry and target talent segments, including, but not limited to competitor landscape and market mapping; and enable annual compensation review cycle by conducting external and internal benchmarking exercise
- Support HR Partners in providing counsel and coaching to people leaders in more complex employee relations matters with an emphasis on performance management and grievance facilitation and follow up, identifying opportunities for best practices and training and resources to support
- Create a data-informed culture by identifying, tracking and reporting on key insights and metrics across the talent cycle, including recruitment and retention metrics that enable effective decision-making
- Remain up to date on employment law as well as immigration practices and visa requirements, and work collaboratively with the OH &S leadership to ensure compliance with Worksafe BC employer obligations as they relate to all aspects of safety (physical and psychological) and duty to accommodate
- Champion integrated employee programs that align with our organizational values including, but not limited to employee recognition and wellness
- Prepare and own annual HR budget, aligned with annual budget cycle, and track spend to ensure adherence throughout the year
- Identify opportunities for exploring new tools and technology, making recommendations and taking on project management responsibilities for new tool adoption, as well as hiring manager and team training
- Foster a learning culture by promoting continuous learning, knowledge-sharing, and collaboration across teams
- Support Chief People & Culture Officer in talent and culture-related initiatives, as well as wider HR team in other employee experience initiatives as required, particularly new hire seasonal staff onboarding/orientation and staff appreciation weeks
- Oversee vendor relationships as required and participate in regular reviews and recommendations
Ideal Candidate:
- Bachelor’s degree in business or related from an accredited institution
- Minimum 12 years of progressive HR/business experience, with a focus on generalist support, performance management, organizational effectiveness and program management, of which at least 5 years in a leadership position as a strategic partner with team oversight
- Proven experience in designing and implementing learning and development programs, aligned with organizational goals and leadership development, with a thorough understanding of adult learning principles
- In-depth knowledge of workforce planning, compensation strategies and pay practices
- Results focused with highly tuned analytical skills, and a proven track record in delivering successful people programs from an ROI perspective
- Demonstrated experience in project management related to HR programs, tools and systems builds and implementation/rollout plans
- First class written communication skills with an emphasis on policy and proposal development
- Strong research capability and report writing skills with the ability to distil insights and trends from multiple data sources
- Excellent working knowledge of federal and provincial laws and regulations governing employment policies and practices, including different international talent programs and workstreams including LMIA and LMIA-exempt pathways
- Relationship-focused with the ability to influence and work collaboratively across teams and departments internally as well as build strong partnerships in the community and across the industry
- Strong-working knowledge of HRIS, Applicant Tracking and Learning Management systems, and a proficiency across the MS-Office suite
- Ability to deal with confidential information with a high degree of diplomacy; ability to build credibility and trust
- Highly organized, with the ability to multi task in a fast-paced environment
Why join us?
We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.
Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values.
No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.
The perks and benefits you’ll get to enjoy:
- Winter/Summer Season Lift, Trail and Golf passes
- Initial entitlement to three weeks of paid vacation
- Benefits plan and additional wellness components, including Health Spending Account and EFAP
- Participation in our RRSP and matching DPSP programs
- Company supported training and professional development opportunities
- Dining discounts within our hotel & Resort-owned outlets
- Retail discounts in our Resort-owned outlets
- Friends and family rates at the Sun Peaks Grand Hotel
- Reciprocal programs with partnering ski areas & hotels
- Eligibility for our ‘Pay for Performance’ incentive bonus program (after qualifying period), awarded to top performers
We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.
We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.
